Shipping And Returns

At Alenia, each piece of jewelry is made with passion, precision, and deep respect for artisanal craftsmanship. We want your experience with us to be as unique and elegant as the jewelry you choose. Please read our policies carefully before placing your order.
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Shipping Costs & Customs
– The customer is responsible for all shipping costs (original delivery, return shipping, and reshipment for exchanges).
– Any customs duties, VAT, or import taxes that may arise are also the customer’s responsibility.
– We do not offer a physical drop-off location for returns or exchanges.

Exchanges Only
– We accept exchanges only, within 14 days from the shipping date of your order.
– Refunds are not offered under any circumstances.
– Jewelry must be returned unworn, in perfect condition, and with the original security tag attached. If the tag is removed, the exchange will not be accepted.
– We do not accept exchanges on discounted or promotional items.
– We do not accept exchanges or returns on custom-made jewelry, including pieces that were modified at the customer's request (e.g. resizing, personalized engravings, custom design work).
– You must contact us in advance at info@alenia.gr with your order number before sending any item back.
– Once we receive and inspect the item, we will notify you via email so you can let us know which piece you would like in exchange.
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Returns Shipping Guidelines
– Items must be returned in secure and protective packaging, ideally in a box, to avoid any damage during transport.
– If the returned product arrives to us damaged or with defects, we reserve the right to deny the exchange.
– Customers must provide a valid tracking number for all return shipments and are fully responsible for the parcel until it reaches us.
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Repairs
– We may offer repair services where possible. However, we reserve the right to deny repairs or exchanges that we consider unreasonable or outside the scope of normal wear and tear.
- Extra charges may occur in some repairs, which are the customer’s responsibility.
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Shipping Information
– Orders are shipped via FedEx or DHL.
– Once your order has been dispatched, you will receive an email from us with your tracking number, so you can monitor your shipment.
– During summer months and high season (June to September), delivery times may be affected due to courier delays or increased volume.
– Please note: Alenia is not responsible for delays, lost parcels, or any other issues that may occur after the order has been handed over to the shipping provider.
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For any questions, we are always happy to assist you at info@alenia.gr.
Thank you for choosing Alenia – handcrafted jewelry with soul, made to be cherished for a lifetime.