Privacy Policy

This Privacy Policy describes how Alenia Jewellery (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase from our website: www.aleniajewellery.com.

By using our site, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of personal data:

• Identity & Contact Data: Name, email address, phone number, shipping & billing address.
• Order & Payment Data: Purchase details, payment information (via secure third-party providers).
• Technical Data: IP address, browser type, device information, time zone, pages viewed (via cookies and analytics tools).
• Communication Data: Emails or messages you send us, including inquiries and feedback.

We do not store your full credit/debit card details. All payments are processed securely through trusted payment gateways.

2. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Communicate with you about your order or customer service requests
• Respond to inquiries
• Send marketing communications (only if you opt in)
• Improve our website and shopping experience
• Comply with legal obligations

3. Legal Basis For Processing

According to the GDPR, we process your data on one or more of the following legal bases:

• Your consent (e.g. when signing up for our newsletter)
• Performance of a contract (e.g. to fulfill your order)
• Legal compliance (e.g. for invoicing or tax obligations)

Our legitimate interest (e.g. to improve our services)

4. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

• Shipping providers (e.g. DHL, FedEx)
• Payment processors (e.g. Stripe, PayPal)
• Email marketing services (e.g. Mailchimp, if applicable)
• Analytics providers (e.g. Google Analytics)

We never sell or rent your personal information to third parties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal obligations (e.g. tax or accounting records).

6. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw your consent at any time
• Object to or restrict the processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@alenia.gr.

7. Cookies

We use cookies to provide you with a better browsing experience and to analyze website traffic. You can disable cookies through your browser settings, but some parts of the site may not function properly.

8. Security

We take appropriate security measures to protect your personal information. However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.