We’re here to make your experience with Alenia as smooth and beautiful as the jewelry we create. Below you’ll find answers to some of the most frequently asked questions. If you need further assistance, feel free to contact us at info@alenia.gr.
ORDERS
How do I place an order?
Simply choose your piece, select any options (such as size), and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your order securely.
Can I modify or cancel my order?
If your order hasn’t been shipped yet, we’ll do our best to assist you. Please email us as soon as possible at info@alenia.gr with your order number.
Can I place a custom order?
Yes! We love creating personalized jewelry. Contact us via email to discuss your idea, and we’ll let you know what’s possible.
SHIPPING
Which shipping methods do you use?
We ship worldwide with FedEx or DHL, depending on your location.
Do you offer tracking?
Yes. Once your order is shipped, you’ll receive an email with a tracking number to monitor your delivery.
Do you cover shipping delays or lost parcels?
Unfortunately, we are not responsible for delays, losses, or customs issues after your order has been handed to the courier. We recommend keeping track of your shipment.
Are there additional fees or customs charges?
International orders may be subject to customs duties or taxes, depending on your country. These are the customer’s responsibility.
RETURNS & EXCHANGES
Do you offer refunds?
No, we do not offer refunds. We accept exchanges only, under specific conditions.
How can I request an exchange?
Email us at info@alenia.gr within 14 days from the shipping date. The jewelry must be unworn, in perfect condition, with the original security tag attached.
Do you accept returns on custom-made or sale items?
No. Custom-made and discounted items are final sale and cannot be exchanged.
PRODUCT & CARE
Are your pieces handmade?
Yes—all our jewelry is designed and handcrafted in Greece by us, using traditional goldsmithing techniques and ethically sourced stones.
Will my jewelry look exactly like the photos?
Due to the handmade nature of our pieces and the uniqueness of natural stones, slight variations may occur. That’s what makes each piece one of a kind.
How should I care for my jewelry?
Keep your jewelry away from water, perfume, lotions, and chemicals. Store it in a soft pouch or box. For more, see our Jewelry Care Guide (linked from the Journal).
If your question isn’t listed here, don’t hesitate to reach out. We’re always happy to help.
Contact us: info@alenia.gr
