RETURNS

Please e-mail info@alenia.gr for all returns and exchanges to receive a Return Authorization number, with the subject of your e-mail as Return or Exchange with your order number. We reserve the right to deny unreasonable repairs, returns, and exchanges.

HOW LONG DO I HAVE TO RETURN OR EXCHANGE AN ITEM?

We accept returns or exchanged for unworn jewelry within 14 days of . The right of withdrawal lapses 14 days after the purchase of the goods.

HOW CAN I EXCHANGE / RETURN AN ITEM?

If you are interested in exchanging/returning an item, please return the original item as it was purchased, and you will be issued a refund minus the shipping charge. You can then place a new order or a secure invoice can be e-mailed to you. We do not cover the shipping cost or custom charges for domestic and international exchanges. To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by email. You cannot simply choose not to receive / sign for the package upon delivery.

You will be liable for any deterioration in the product’s value that is due to handling other than what is necessary to determine the products’ nature, characteristics and method of functioning. Since the product’s packaging, such as boxes for jewellery, porcelain and other items, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. You assume the risk of ensuring that the product is packaged responsibly when it is returned.

You can insure the shipment so that you may claim compensation from the shipping provider if your package is lost in transit. Remember to enclose your order number so that we can find you in our system and refund your money.

CAN I DROP OFF AN ITEM IN PERSON FOR A RETURN OR EXCHANGE?

Sorry, we are not accepting drop-offs for any returns or exchanges at this time.

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

All refunds will be processed minus the shipping charge within 5-7 working days of receipt at our studio.

Refunds are transferred to the payment card or paypal account with which the purchase was made. For Greek purchases that where made with Cash on Delivery, a bank account must be provided in order to refund.

WHAT ITEMS ARE FINAL SALE?

All items marked final sale within the body of the copy or items purchased during special promotional events cannot be returned.

CAN I RETURN AN ITEM THAT IS ON SALE?

No, we don’t exchange-refund products that was on sale